Privacy Policy

True Leather ("we", "our", "us") values your privacy. This Privacy Policy details how we collect, store, utilize, and protect your personal identification records when you browse and make purchases on trueleather.in.

1. Information We Collect

We collect personal records when you engage with our store, including:

• Identity Records: Your full name, email coordinates, mobile telephone number, delivery address, and billing address.
• Transactional Data: Product selections, purchase value, checkout tokens, and payment mode metadata. We do NOT store your full credit/debit card numbers or UPI PINs; all transactions are processed securely through certified PCI-DSS compliant third-party gateways.
• Device & Tracking Logs: IP address, browser footprint, referral traffic source, and your browsing activities on our store.

2. How We Use Your Data

We process your personal records to:

• Handcraft, package, and dispatch your ordered products.
• Verify transactions and combat checkout credit card fraud.
• Email order confirmations, tracking URLs, and WhatsApp support messages.
• Optimize site performance, layout design, and local loading speeds.

3. Shopify & Third-Party Sharing

Our storefront communicates with the Shopify Storefront API. Shopify manages standard checkout sessions, inventory queries, and customer registration flows. Your data is processed in accordance with Shopify's global privacy standards.

We share coordinates only with verified delivery partners (e.g. Blue Dart, DHL) to ensure correct logistics. We never sell your personal information to third-party advertisers.

4. Cookies & Local Storage

We use secure browser cookies and local storage tokens to preserve your shopping cart state, maintain active wishlist collections, and optimize site loading speeds. You can disable cookies via your browser preferences, but some parts of our store may fail to function correctly.

5. Secure Data Encryption

Our storefront enforces Secure Socket Layer (SSL) / Transport Layer Security (TLS) 256-bit encryption protocols on all pages. Your connections are completely secure.

6. Digital Personal Data Protection Act, 2023 (DPDPA) Compliance

As per the Digital Personal Data Protection Act, 2023 of India, you hold specific rights regarding your digital personal data. We are committed to transparently honoring these rights:

• Right to Information: You can request a summary of personal data being processed by us and the processing activities undertaken.
• Right to Correction & Erasure: You have the right to request the correction of inaccurate data or the deletion of your personal data when it is no longer required for the purpose for which it was collected.
• Right of Grievance Redressal: You have the right to register a grievance with our Data Protection Officer regarding the processing of your personal data.
• Right to Nominate: You may nominate an individual who shall, in the event of your death or incapacity, exercise these rights on your behalf.

To exercise any of these rights, please contact our Grievance Officer using the details below. We will respond to and address your requests within the legally mandated timeframes.

7. Privacy Queries & Grievance Officer

In accordance with the DPDPA, 2023, the contact details of our Grievance Officer are provided below:

Name: Compliance Officer
Email: privacy@trueleather.in
Address: True Leather Atelier, 112/A Civil Lines, Kanpur, Uttar Pradesh 208001