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True Leather
SATISFACTION ASSURANCE

Returns & Exchanges

Kanpur Workshop Stitching Integrity

We take pride in our artisan handiwork. If you are not entirely satisfied with your premium leather purchase, we offer a hassle-free return and exchange framework.

1The 14-Day Satisfaction Window

You can raise a return or size-exchange request within 14 days of delivery (anchored strictly to the courier delivery timestamp, with a 45-day bespoke crafting and transit grace period from order placement). To be eligible, your leather article must be:

  • Unworn, unused, and completely free of crease marks, perfumes, or scratch marks.
  • Returned in its original luxury presentation box, along with the protective cotton dust bag, tags, and authenticity certificate.
  • Shoes must be tried on carpeted surfaces only to avoid damaging the outer soles.

2Policy Exclusions

We cannot accept returns or exchanges for:

  • Bespoke “Get It Stitched” custom-tailored jackets (+₹999 tailoring service) once measurements are confirmed within the 15-day post-order sizing window.
  • Gold-foil monogrammed or personalized leather items (+₹499 personalization service).
  • Articles purchased during clearance or archival warehouse sales (which are marked non-returnable).

3Free Reverse Pickup

We provide complimentary reverse pickup across 95% of active pin codes in India. Once your request is validated, a courier agent will visit your address to retrieve the package within 48 hours. Please ensure the box is sealed properly.

4Refund Settlements & Statutory GST

Once our Kanpur workshop receives and inspects the returned article (usually takes 3 business days from receipt), your full refund (inclusive of statutory 18% Indian GST) is approved:

  • Prepaid Orders (Net Banking / Cards / UPI): The refund is credited directly to your original payment account within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: We will request your bank account details or UPI ID. The refund is processed via NEFT/IMPS within 3 to 5 business days of detail verification.

5How to File a Request

To initiate an exchange or refund, launch the Self-Service Return Portal by clicking the tab at the top-right of this page. This automated portal immediately registers your RMA and reverse courier. Alternatively, mail us at care@trueleather.in or message our WhatsApp concierge at +91 80088 12345.