Terms of Service

Welcome to True Leather. By accessing our website (trueleather.store and trueleather.in) and purchasing our goods, you agree to comply with the following Terms of Service. Please read them carefully.

1. User Eligibility & Agreement

By purchasing our goods, you warrant that you are at least 18 years of age or are accessing the site under parental guidance. You agree to supply accurate, current, and complete personal, delivery state, and billing information (verified via WhatsApp OTP) for all orders.

2. Product Descriptions, Statutory GST & Service Fees

We strive to display our handmade leather items as accurately as possible. However, since we use organic vegetable-tanned hides, slight color variations, minor biological stretch markings, and texturing differences are natural signatures of the hide and do not represent defects.

• Statutory 18% Indian GST: All prices listed are in Indian Rupees (INR) and inclusive of statutory 18% Goods and Services Tax (GST). For intra-state deliveries within Uttar Pradesh, GST is symmetrically assessed as 9% CGST + 9% SGST; for inter-state deliveries across all other Indian states and Union Territories, 18% IGST is assessed.
• Shipping Thresholds: Complimentary express shipping is provided on orders with base merchandise value over ₹2,000 (excluding optional service surcharges). Orders below ₹2,000 incur a flat ₹150 standard shipping fee.
• Bespoke Tailoring & Monogramming: Optional “Get It Stitched” custom tailoring carries a ₹999 service fee, and optional gold-foil monogram debossing carries a ₹499 service fee. Clients who select “Submit Later” must confirm their measurements within 15 days of order placement.

3. Order Verification, 14-Day Returns & Warranty

Receipt of your order does not constitute final approval. We reserve the right to decline or cancel any transaction due to stock constraints, pricing calculation errors, or suspicious activity detected by our payment protection algorithms. In such cases, a full refund is immediately returned to your original payment mode.

Unworn standard-sized articles are eligible for return or size exchange within 14 days of delivery (bespoke tailored and monogrammed pieces are final sale). Every True Leather piece is backed by our Lifetime Stitching Guarantee and a 2-Year Hardware Warranty on YKK solid-brass zippers and hardware.

4. Intellectual Property Rights

All website assets, designs, editorial photographs, layouts, text content, logos, and custom code are the exclusive intellectual property of True Leather. Reproduction or redistribution of these assets without written approval is strictly prohibited under the Indian Copyright Act, 1957.

5. Limitation of Liability

True Leather shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. We maintain maximum quality standards on our vegetable-tanned full-grain leather articles, but their lifecycle depends heavily on correct customer maintenance.

6. Regulatory Compliance (IT Act & DPDPA)

We adhere strictly to the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). We act as Data Fiduciaries ensuring lawful and transparent processing of your personal data. By agreeing to these Terms, you also consent to our Privacy Policy, which details your rights under the DPDPA, including data access, correction, and erasure.

7. Governing Law, Dispute Resolution & Contact

These terms are governed by the laws of India. Any legal disputes or claims arising out of website usage or purchases shall be subject to the exclusive jurisdiction of the courts in Kanpur, Uttar Pradesh, India. For customer support or legal notices, contact us at care@trueleather.in or +91 80088 12345 (Kanpur, Uttar Pradesh, India - 208001).